- Shipping & Delivery
- We usually ship the items within 1 - 3 business days after payment clears. This time is for processing, handling and packaging, and dispatching of your order.
We reserve the right not to send some items, requiring special transportation conditions, to addresses outside of USA.
Delivery time to USA address is 3-7 business days, Canada - 5-10 business days, and to Europe - 10-20 business days.
The shipping method is USPS Priority or 1st Class, Fedex Ground or 2nd Day up to our choice. For orders with Standard Shipping Service less than $65 we use USPS Priority or 1st Class.
We use Fedex Ground for more expensive orders with Standard Shipping Service
and Fedex 2nd Day for orders with Expedited Shipping Service.The shipping cost includes the cost of packing and handling.
Confirmation of the delivery of the package to the customer is official delivery information from USPS or Fedex web sites, based on tracking number or delivery confirmation number.
- For orders with total equal to or greater than $65 and less than $100:
-- shipped using Express Shipping Method (2nd day Fedex) or Standard Shipping Method (Fedex Ground Home Delivery) we include Indirect Signature confirmation;
-- shipped using Standard Shipping Method (Fedex Ground Office Delivery) we include Adult Signature confirmation.
- For orders with total equal to or greater than $100 we include Direct Signature confirmation.
In case the buyer is not able to receive the order shipped with Signature Confirmation and such order returns back to us, the buyer is responsible for Initial and Return Shipping Costs.
- We reserve the right to verify the order and/or shipping method with the customer before physically sending it.
- If the goods were returned back to us by the delivery service because of the wrong address, the buyer gets refund without Shipping Cost.
- We are not able to ship the items to the addresses temporarily occupied by the customers, i.e. hotels, motels, resorts and inns.
International buyers please note: Import duties, taxes and charges depend on the country's laws of the recipient and are not included in the item price or shipping charges. These charges are the buyers responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- Privacy & Security
- We do not disclose private information of our customers to third parties except when obliged by law or court order.
HQRP values the privacy of your personal data.
- Returns & Replacements
- We stand behind all our products and try to provide our customer the best service possible.
If any problem with the product arises, please email us.
Return of sealed merchandise is allowed within 7-10 days after the delivery date.
Please contact us to request return authorization prior sending the merchandise back to us.
We will issue the refund or send a replacement merchandise to the customer at our own decision.
Our decision is based on inquiry from customer, product availability and other factors.
Initial shipping and handling fees are the costs of sending the product to customer and will not be refunded.
In case the item sold has "free shipping", HQRP will refund the amount of purchase, without "actual shipping costs". In case of buyer's remorse, the buyer is responsible for return shipping.
- Restocking fee 10% is applied for sealed merchandise;
- In some cases we may grant RMA for opened goods. But in this case restocking fee 15% is applied.
Defective on Arrival (DOA) shipments need to be reported within 7 days.
They will be replaced ASAP for free (subject to stock availability) or refunded.
After the return authorization is sent to the customer, we will have to receive the merchandise within the next 7 business days.
No refund/replacement will be made if the package is late without notice.
Products damaged during transportation.
- Products damaged during transportation should be reported ASAP but not later than 3 business days after the receipt.
Shipping packaging and product packaging should not be disposed of because they are used as evidence for associated carrier
insurance claim. Also we ask the customers to send us the pictures showing the damage during transportation with the initial claim.
Once such product is reported, we file insurance claim with the shipping carrier and/or resolve this problem with the customer
by providing refund or replacement once the shipping carrier fulfils obligations related to the claim
Return of the products during warranty period
- As the products are sold in the USA, all warranty obligations and warranty service are also fulfilled in the USA.
- Returns of defective or malfunctioning products are accepted during warranty period, which is stated in product comments (except DOA, see above).
- The warranty is not re-distributable to third parties.
- We will send a replacement product or issue the refund to the customer at our own decision.
- Please, do not use the product if it is damaged or the defect is discovered. We will not be liable if the knowingly defective or damaged product
was used and caused damage to the corresponding device or other property.
- The warranty is void if the product was physically damaged or the product was damaged due to misuse, alteration, improper installation,
abnormal electrical, mechanical or environmental conditions.
- Seller's maximum liability shall be limited to the purchase price of the product sold by HQRP. HQRP shall not be liable for punitive, consequential or special damages for any injury to persons or damage to property or other loss or injury under any circumstances (including lost profits) other than the replacement or refund of the purchase price of any defective product.
If the product has manufacturer warranty, the warranty obligations and technical support are fulfilled by the manufacturer. This warranty is not transferable. It is only applicable to direct customers upon presentation of the proof of purchase, i.e. the original invoice.
In case the wrong product was shipped to the customer, we will accept it back and will resend the right product for free.
Returns that have missing parts will not be processed until the missing part is received.
Missing parts include, but are not limited to, original manufacturer packing materials, manuals etc.
When sending the return merchandise back to us, please, include the following information:
- the copy of the return email confirmation;
- reason for the return;
- address to ship back the product to;
- the original order invoice/packing slip with the return product circled;
- you current valid email address.
We will not be held responsible if the return package is stolen or damaged during delivery.
Also the return will be rejected if the Return Authorization Number is not stated on the return package.
Return and Refund Policies above are strictly followed with no exception.
We reserve the right to update the Return and Refund Policies above without any prior notice.
- Tax Information
- Sales tax is not separately calculated and collected in connection with items ordered from HQRP through the hqrp.com site unless explicitly indicated as such in the ordering process. Items ordered from HQRP may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, gift-wrap charges and other service charges, less any applicable discounts. If tax is separately calculated and collected in connection with items ordered from HQRP through the hqrp.com Site, the tax amounts that appear during the ordering process are estimated - the actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order confirmation notification.
International buyers please note: Import duties, taxes and charges depend on the country's laws of the recipient and are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.